#WorldIPDay Spotlight on Darlene Carreau and @CIPO_Canada's Client-Centric Approach to Increasing IP literacy in Canada and Ensuring Easier Access to IP Services

Since December 2015, Darlene Carreau has been serving as the Director General of Business Services at the Canadian Intellectual Property Office (CIPO). The Business Services Branch (BSB) is responsible for developing CIPO's overall service strategy to deliver quality services that are timely, client-centric and help promote a culture of service management excellence throughout the organization. […]